Shipping policy

Where we ship

Furshco ships to addresses in Australia. If you would like us to ship elsewhere, get in touch through our Contact page and we will let you know what is possible.

Order processing

Orders are processed within 1 to 3 business days of payment (Monday to Friday, excluding public holidays). You will receive a confirmation email when your order is placed and a shipping email with tracking details once it is on its way.

Shipping rates and delivery times

Shipping rates and estimated delivery times are calculated at checkout based on your address and the shipping option you choose, so you always see the cost before you pay. Delivery times are estimates and begin once your order has shipped, not when it is placed. Delays can happen during busy periods such as holidays and sales, or because of carrier disruptions.

Order tracking

Every shipped order comes with a tracking link in your shipping confirmation email. If you cannot find it, check your spam folder or contact us with your order number.

Incorrect address

Please check your address carefully at checkout. If you spot a mistake, contact us as soon as possible and we will try to correct it before your order ships. We cannot be responsible for orders delivered to an incorrect address entered at checkout.

Lost, delayed, damaged or missing orders

If your order has not arrived within the estimated delivery window, shows as delivered but is missing, or arrives damaged, contact us through the Contact page with your order number and we will make it right with a replacement or full refund. Our 30-day money-back guarantee also applies to every order.

Contact us

Questions about shipping? Use the form on our Contact page.