Refund policy
Our 30-day money-back guarantee
We want you and your dog to love Furshco. If you are not happy with your purchase for any reason, you can ask for a full refund of the product price within 30 days of the date your order was delivered. This applies to every order, including our bundle offers (such as the 2-jar bundle), and it applies to opened jars too.
How to claim your refund
- Contact us through the form on our Contact page within 30 days of delivery.
- Include your order number and the email address you ordered with, and tell us briefly what did not work for you.
- We will reply within 2 business days to confirm your refund. In most cases you do not need to send the product back.
When you will be refunded
Approved refunds are issued to your original payment method. Once we confirm your refund, it usually appears within 5 to 10 business days, depending on your bank or card provider.
What is covered
- Product price of the items in your order, including bundle pricing.
- Original shipping costs if the item arrived damaged, defective or was not what you ordered.
Damaged, defective or incorrect items
If your order arrives damaged or you received the wrong item, contact us as soon as possible with your order number and a photo. We will send a replacement or refund you in full, including shipping, whichever you prefer.
Cancelling an order
You can cancel an order before it ships by contacting us through the Contact page. Once an order has shipped, the 30-day money-back guarantee above applies instead.
Your rights under Australian law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Nothing in this policy limits those rights.
Contact us
Questions about a return or refund? Reach us any time through the Contact page on this site.