Refund policy
Furshco™ 30-Day Return Policy
At Furshco™, customer satisfaction is our top priority. If you're not completely happy with your purchase, you have 30 days from the date of delivery to request a return.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition you received it. Due to sanitary and hygiene reasons, we cannot accept returns of products that have been used or inserted into the mouth. Proof of purchase or order number is required.
Return Conditions
Items must be returned in original condition and packaging, free from stains or damage
Price differences for exchanges will be charged or refunded after we receive your return
To initiate a return, please contact us at support@torvenofficial.com
Returns sent without prior contact will not be accepted.
Return Shipping
We do not provide prepaid return labels. Customers are responsible for covering the cost of return shipping.
Order Cancellation
Orders begin processing immediately and cannot be cancelled after placement. However, once your item is delivered, you may request a return within the 14-day window.
Chargebacks and Disputes
If you are dissatisfied with your order, we ask that you contact us before initiating a chargeback.
Chargebacks made without prior communication may result in the return and refund policy being voided.
Damaged or Incorrect Items
If your item arrives defective, damaged, or incorrect, please notify us immediately. We’ll work with you to resolve the issue promptly.
Non-Returnable Items
The following items are not eligible for return:
Personal care or hygiene items
Custom or personalized products
Gift cards or sale items
Hazardous materials or flammable goods
Exchanges
To exchange an item, please return it and place a new order for the item you’d like.
Refunds
Refunds are issued to the original payment method within 10 business days of receiving and approving your return.
If it's been longer than 15 business days, please contact support@torvenofficial.com